Welcome to Lilael. By accessing or purchasing from https://lilael.shop, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our website or placing an order.
Lilael is a handmade brand offering crochet products, custom orders, vintage scrapbooks, gift hampers, Polaroids, photo frames, and clay holders. Website: https://lilael.shop
By using this website, you confirm that:You are at least 18 years old or using the site under the supervision of a parent or guardian. You will not use the website for any illegal or unauthorized purpose. You agree to provide accurate and complete information when placing an order
All products sold on Lilael are handmade and may have slight variations in color, size, or design. These variations are natural and are not considered defects.Some products are custom-made or personalized, created based on customer-provided details, photos, or preferences.
For custom orders: Customers are responsible for providing correct details, text, and images. Once a custom order is confirmed, it cannot be cancelled, returned, or refunded. Preview or design approval (if shared) must be carefully reviewed before confirmation. Lilael is not responsible for errors provided by the customer.
Pricing & Payments All prices listed on the website are in INR (unless stated otherwise)Prices are subject to change without prior notice. Payments are processed through secure third-party payment gateways. Lilael does not store or have access to your payment details
Order Confirmation & Cancellation Orders are confirmed only after successful payment. Once an order is placed, it cannot be cancelled, especially for custom or handmade items. Lilael reserves the right to cancel an order due to unforeseen circumstances (refund will be issued in such cases)
Shipping & Delivery Delivery timelines are estimates and may vary due to location, courier delays, or external factors. Lilael is not responsible for delays caused by courier services. Customers must ensure the shipping address is accurate
Returns, Refunds & Exchanges Please refer to our Refund and Returns Policy for detailed information.In short:No returns or refunds for custom or personalized items. Refunds or replacements are only provided for damaged or defective products, reported within 48 hours of delivery
Intellectual Property All content on this website, including: Images, Text, Designs, Logosis the property of Lilael and may not be copied, reproduced, or used without written permission.
User Content If you submit photos, reviews, or messages:You grant Lilael permission to use them for order fulfillment. Customer images will not be published publicly without consent
Limitation of Liability Lilael shall not be liable for:Minor variations in handmade products. Delays caused by courier partners. Incorrect details provided by the customer. Our liability is limited to the amount paid for the product.
Privacy Your use of this website is also governed by our Privacy Policy, which explains how we collect and use your personal data.
Changes to Terms We reserve the right to update or change these Terms and Conditions at any time. Changes will be effective immediately upon posting on this page.
Governing Law :- These Terms and Conditions are governed by and interpreted in accordance with the laws of India.
Contact Information
If you have any questions about these Terms and Conditions, please contact us:
📧 Email: lilael.arts@gmail.com
🌐 Website: https://lilael.shop